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LAVISH BAR & GRILL – Privacy Policy

Lavish Bar & Grill respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make a reservation, contact us or visit our restaurant.

1. Who We Are

For the purposes of UK data protection law, the business operating Lavish Bar & Grill is the data controller of the personal information described in this policy.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Lavish Bar & Grill
Telephone: 01438 222 215
Email: bookings@lavishrestaurant.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name
  • Telephone number
  • Email address
  • Reservation date and time
  • Number of guests
  • Booking requests and preferences
  • Dietary requirements or allergy information you choose to provide
  • Information relating to deposits and payments
  • Communications between you and Lavish Bar & Grill
  • Marketing preferences
  • Website usage and technical information such as device, browser and IP address
  • CCTV images if CCTV operates within or around our premises

We only collect information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use your personal information to:

  • Make, manage, amend and confirm reservations
  • Contact you regarding your booking
  • Process deposits and payments
  • Respond to questions, complaints or other enquiries
  • Record dietary requirements or allergy information you provide
  • Provide and improve our restaurant services
  • Maintain appropriate business and financial records
  • Prevent fraud and protect our customers, staff and business
  • Maintain the security of our premises
  • Send marketing communications where permitted
  • Understand how customers use our website and improve its performance

Our lawful basis will depend on why we are using your information. This may include performing a contract or taking steps requested by you before entering into one, complying with legal obligations, pursuing our legitimate business interests, or obtaining your consent where required.

4. Reservations

When you make a reservation online, by telephone or by email, we use the information you provide to administer your booking and communicate with you about your visit.

Our online booking facilities may be provided by a third-party reservation platform. Where a third-party provider processes information on our behalf, it may receive the information necessary to manage your reservation.

The ICO requires privacy information to be made available when personal information is collected, rather than simply having a policy somewhere on the website.

5. Payments & Deposits

For certain bookings, including larger groups or special events, we may request a deposit.

Payments may be processed through third-party payment providers. We do not normally need to store your full debit or credit card details ourselves where payment is handled securely by a payment provider.

Payment and transaction records may be retained where required for accounting, taxation, fraud prevention or legal purposes.

6. Marketing Communications

We may occasionally send information about Lavish Bar & Grill, including menus, events, Bottomless Brunch, special offers and other promotions.

We will only send electronic marketing where we have an appropriate legal basis and comply with applicable UK electronic marketing rules.

Where we rely on consent, you can withdraw that consent at any time.

UK PECR rules generally require consent for unsolicited email/text marketing to individuals unless the requirements of the existing-customer soft opt-in are satisfied. For that exception, contact details must have been obtained directly during a sale or negotiation, marketing must concern similar services, and customers must have been offered a clear opt-out both when their details were collected and in every subsequent marketing communication.

Making a restaurant reservation does not automatically mean that you have agreed to receive unrestricted marketing communications from us.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve our services.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics or advertising cookies, may require your consent.

Where required, you can accept, reject or manage optional cookies through our website’s cookie settings.

8. CCTV

CCTV may be used within or around our premises for security, crime prevention and the protection of our customers, employees and property.

Where CCTV is used, appropriate signage will be displayed.

CCTV recordings will only be retained for as long as reasonably necessary for these purposes, unless footage needs to be preserved in connection with an incident, investigation, insurance matter or legal requirement.

9. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with organisations providing services to us, including:

  • Reservation and booking-system providers
  • Website hosting and technology providers
  • Payment processors
  • Email and communications providers
  • Accountants and professional advisers
  • IT and security providers
  • Government authorities, regulators, law enforcement or courts where legally required

Service providers acting on our behalf are expected to process personal information appropriately and only for authorised purposes.

The ICO specifically requires privacy notices to explain the recipients, or categories of recipients, with whom personal information is shared where applicable.

10. International Data Transfers

Some technology, booking, website or communications providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, dispute-resolution and regulatory requirements.

Different types of information may therefore have different retention periods.

When information is no longer required, it will be deleted, anonymised or securely disposed of where appropriate.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Request deletion of your information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain uses of your information
  • Request transfer of certain information
  • Withdraw consent where processing is based on consent
  • Object to direct marketing

These rights are not absolute and may depend on the circumstances and lawful basis on which your information is being processed. The ICO identifies these rights as information that should be addressed in a privacy notice.

To exercise your rights, please contact us at bookings@lavishrestaurant.co.uk.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address the matter.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website with the date it was last updated.